I'll definitely take my car to a different shop. If I need a dealer repair, I will drive to Jacksonville or Charelston before using this one again. And forget about purchasing.
Terrible service department!
Have been a customer here since 2005 and have always been pleased with their service department. All-in-all we continue to be pleased by Land Rover Hilton Head. Will definitely buy here again.
Heather as so helpful and nice. She heard all of our must haves in a vehicle and stayed closely to our budget. Heather helped me find my dream job and was very professional and knowledgeable! The whole team was friendly and helpful!
Used this dealership as it's where the vehicle was purchased originally. Issues I had: 1) after a routine oil change, I noted a strange noise at extremes of turn radius, to discover that wheel well cover was not replaced correctly and was rubbing the tire. 2) took the vehicle in multiple times for an electrical issue with steering wheel controls, that was never properly fixed. I kept getting answers like "Don't hold the button or it will skip multiple stations"--putting me at fault instead of listening to the concern. 3) Last but not least, and the straw that broke the camel's back--Took the vehicle in after getting a check engine light that I confirmed with an OBD reader was more than likely an urgent issue and the car needed service before continued driving. I work in an emergency department 160 miles roundtrip from my house, and my pregnant wife works as well. We need two vehicles. Dropped the vehicle off at the dealer with a description of the problem and was chastised for not making a service appointment (because you can schedule urgent repairs, apparently) and then told that "It's gonna be at least a week before we can even look at it to tell you what's wrong. I don't know what you're gonna do for a week." No empathy or apology from Steve, who seemed annoyed and unprofessional. No offer of a loaner car in the interim. Basically said Sorry Boutcha. Found out when my wife got home after picking up the car that he was rude and unprofessional to her as well and refused to talk to her, but had another employee give her the keys and show her the door. Description of the service record states "Client unable to leave car long enough to get to it. Picked up car, no work done." I guess the week minimum might have been enough time for Steve to get around to it.
Knowledgeable staff who were well schooled in the newest vehicles and the pros and cons of each model and accessory. They called several times over several months to let me know when new cars arrived but they were never pushy. Made a good trade-in offer and offered a few other discounts in the final pricing. The sales agent spent a long time familiarizing us with the vehicle and offered to repeat the education at any later date.
I was out of town and only in the area for one day and made a phone call while in Savannah to see if they had the Jag I was looking for. Rachel got right on it. While I was in my meeting she made arrangements to have my options waiting on me as I showed up to the dealership 3 hours after making the phone call. Despite all her effort none of them worked for me, as I was talking about leaving she wanted to try one more thing. That is the one I drove away in. The staff as a team is friendly and very responsive to your needs without being pushy. Most luxury dealerships are that way, but Jaguar or Hilton Head stood out. They are genuine people who want to help you find exactly what you're looking for and would never try to change your mind to have you simply purchase a car. Excellent service and I love my new Jag!
Great customer service. Heather Carlsburg was terrific and helped my wife and I finally find a vehicle that was right for us and met all of our needs. I highly recommend this place to anyone looking for a vehicle.
Jaguar Hilton Head is a US Car Dealer based in Hardeeville, South Carolina. Jaguar Hilton Head is located at 145 Drivers Way Suite A, Hardeeville, SC 29927, USA.
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