Incompetence in the garage, 3 hour oil change. Claimed my tire couldn't be patched when the nail was dead center in tread. Never again will I trust OC welch's quick lane.
Customer Service is the primary element that separates service centers. Two dollars here or there is marginally important. I guess I'll take my truck elsewhere.
Brought my F150 in for an oil change/rotation. After service was performed I noticed greasy fingerprints on the hood and quarter panel. I was running late for an appointment so I didn't go back inside and wiped the grease off myself with a cleaner. Called the quick lane mgr. A few days later he returned my call. I explained the issue and said 'it wasn't a big deal, that I was just disappointed'. He offered a free oil change next time I came in. THANK YOU. Came in for my next oil change and didn't get my free service, just a token reduction that I didn't understand so I wanted to talk to the mgr. He wasn't in the office so I called him (V/M) to get clarification. Never called me back.
Steve Cummins, Service Director is awesome. He has assisted me several times with questions or concerns. He has always given me a satisfactorily outcome and left me feeling he did all he could in my favor. The OC Welch Service Department is great. The employees are great and Steve Cummins is a wonderful department head.
Thank you!
The service manager is phenomenal. He was very gracious to me. The shuttle took me to work and my car was fixed on time!!
Quick Lane At O C Welch Ford Lincoln is a US Car Repair based in Hardeeville, South Carolina. Quick Lane At O C Welch Ford Lincoln is located at 4920 Independence Blvd, Hardeeville, SC 29927, USA.
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